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Jennifer Pahlka

Jennifer Pahlka

·Dec 14, 2021

Why Biden’s Executive Order on Customer Experience Could Be a Game-Changer

Unlike prior initiatives to simply digitize the bureaucracy, this one could actually improve access to government services — I hang out in a little corner of the Internet where people obsess about things like administrative burden and government program rule reconciliation. People here love to point out the myriad of ways in which what looks like bad technology design in government is more meaningfully attributed to the mind-boggling…

President Biden

16 min read

Why Biden’s Executive Order on Customer Experience Could Be a Game-Changer
Why Biden’s Executive Order on Customer Experience Could Be a Game-Changer
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Sarah Begley

Sarah Begley

Director at Medium working with authors and books. Formerly a staff writer and editor at Time.

Jenn Osborne

Jenn Osborne

Curation @Medium. https://help.medium.com/hc/en-us/articles/360006362473.

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Mostly nice, sometimes funny. Curation @medium

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